We will gladly exchange or return any item for store credit accompanied with a receipt within 10 days of receiving your order. We try to accommodate all requests, however we cannot be responsible for items outside of our care, custody and control. Returns of saleable items are subject to a 10% restocking fee. Any wines which are five years or older are purchased at the buyer's own risk and are not subject to refund or return. If you have any concerns about your purchase, or received wrong merchandise, please contact 516-676-8400, or EMAIL US at info@BottleBuys.com.com within 10 days of delivery.